We are constantly working on making Open as App as simple and intuitive as possible. With so many options and features which appear almost daily (especially in the development phase), it's easier said than done. That's why we are building the knowledge base in the Open as App support center.
In this article you will find information on:
- How to use the knowledge base
- How to leave us a message
- How to profit from the Community
- How to share the app with support
How to use the knowledge base
Parallel to Open as App itself, we are expanding the Knowledge base for you. This should be your "place to go" for 99% of the daily tasks you will accomplish with Open as App. 24/7 and 365.
In the knowledge base, you will find explanations of the various functions, instructions, and tutorials for app creation.
During the app creation process, and in the Open as App Dashboard in general, you will be accompanied by the Help Wizard.
By clicking the button, you get access to the knowledge database and are able to search directly for a quick assistance without having to leave the page. This way you do not interrupt the workflow and can continue to focus on the app creation.
The results are adapted to the step where you are. Therefore take a look at the "Top Suggestions" first and click on a matching item to display the help page.
If the top suggestions do not comply with your question, you can enter a question in the Search box. Typically, a keyword is enough. Hit "enter" in order to let the database search for matching help articles.
Help articles can be read directly in the widget window.
How to leave us a message
The knowledge base is not complete yet... Therefore it is possible that no matching articles can be found. This is where the Support Team comes into play. 'Leave us a message' if you have any questions or special needs. These will be forwarded directly to the support team and submitted for processing.
- Please enter your name and your email address.
- Your current subscription.
- Phrase your request as detailed as possible.
If you have a technical problem, please let us know the steps, so that we can reproduce the error. The URL of the page on which the problem occurred, can help us as well. Did you see an error message? If so, what kind of message?
- Feel free to add some screenshots or the source file you are using for your app. You can "neutralize" it beforehand and replace real data with dummy data.
- By clicking "Send" you transfer the request to us.
Before contacting support, please browse our Knowledge Base. Maybe your question has been already answered there and you don't have to wait on our response.
Our support team is available weekdays from Monday to Friday from 9:00 am until 5:00 pm (CEST). Questions are usually answered within 24 hours, excluding weekends and holidays.
How to profit from the Community
In the Open as App Community you have the possibility to talk with other users. Take part in general discussions and help other users in finding the right solution - just like they do.
The individual articles are called "post". You can comment on interesting posts, 'follow' posts you want to keep up to date on (you receive an e-mail notification on news regarding this post), or you create an own post.
Our support team is also active in the community and love to assist users in finding solutions.
Moreover, you have the possibility to express your needs and wishes in the community. Is there a feature that you'd like? Create a post that allows you to convince the users of your idea. We will evaluate the request, and (if possible) implement it as soon as possible.
You will find all "Feature Requests" here: https://support.openasapp.net/hc/en-us/community/topics/200369205
The community feature is completely free, but requires registration.
You can register with your email address, or sign in directly with your Twitter, Facebook or Google+ account.
We look forward to welcoming you to the community!
How to share the app with a support employee
For Open as App, there are so many deployment scenarios as Excel sheets... This means that a problem that you have is very specific and we may need your help or more information.
One way to provide us with all the necessary information is to share the app with the support staff so that he can see the combination of the app and the source file. Often, the error is not in the app, but in the source file.
You can make the created app available to another person as follows:
- Open the app in the web portal and switch to the tab "Click here to share with others".
- Change the mode to "Private".
- Enter the e-mail address of the employee working on your request.
- Click on "Invite". (After a few seconds the employee should be visible in the "Invites for this app" section below.)
- Select "Can edit app" from the selection list, as shown in the screenshot below.
After the problem is resolved, you can remove the access from the support employee by clicking the x icon.